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Store Manager - LA Area

Location:Pasadena/Orange, CA
Employment Type:Full Time
Department:Retail
Description:A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.
Duties:•Recruit and train high-quality candidates.
•Assess Associate performance on a regular basis. Actively manage Associate performance issues in partnership with Regional Manager and HR.
•Implement and maintain Customer Service standards to ensure that each customer receives outstanding service by providing a guest friendly environment which includes greeting and acknowledging every customer and offering complete product knowledge.
•Actively monitor and improve Store performance; manage Store Metrics and develop, implement, and execute improvement activities.
•Plan and assign daily goals, tasks and assignments. Assure proper completion through follow-up.
•Maintain adherence to all Company policies and procedures through regular store management and staff meetings, store walk-through, audits, etc.
•Manage store budget, monitor P&L. Control expenses, payroll and shrink to optimize store profitability.
•Maintain all merchandising standards, display presentation and signing standards
•Ensure appropriate merchandise stock levels of assortments in all departments, ensure selling floor is adequately stocked; maintain inventory levels within budgeted guidelines.
•Train and develop Associates in all aspects of the business to create a team of product experts experienced in closing the sale; direct and monitor training and development for all store personnel
•Train and develop Assistant Store Manager to actively involve ASM in store decisions, activities, etc.
•Develop and execute local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives. Drive Store success in execution of company-sanctioned marketing events. Analyze events for success factors contributing to store profitability.
•Promote woodworking activities, knowledge, and awareness within the community (i.e. involvement in guilds, clubs, schools, etc.) to increase store traffic and sales.
•Comparison shop and report results; share information with Regional Manager and make appropriate price recommendations.
•Any other responsibilities as assigned by Regional Manager.
Qualifications:•B.S. degree or equivalent experience in Business Administration or related field desirable.
•Prior supervisory/leadership experience in a work is strongly preferred.
•1 to 3 years previous retail sales experience, preferably with a similar product line.
•Ability to work a 50+-hour work week, as required.
•MS Office skills to include Outlook, Excel, and Word
•Excellent written/verbal communication skills
•Knowledge of woodworking supplies and hand/power woodworking tools preferred.
•Ability to motivate subordinates for top performance.
•Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting.


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