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Retail Sales Associate - Salem, NH

Location:Salem , NH
Employment Type:Part Time
Department:Retail
Description:The Sales Associate provides service to the customer and gives the customer their immediate and complete attention by explaining, demonstrating and selling woodworking supplies and tools. When not engaged with a customer, the Sales Associate will maintain the sales floor including facing, dusting and general housekeeping. S/he will also perform management duties, as directed by the Store Manager.
Duties:•Open and close the store, as directed by store manager. May also perform other management tasks including, but not limited to, receiving, pricing and merchandising

•Handle customer refunds and overrides. Prepare necessary documentation in accordance with prescribed procedures, maintain daily sales records, and balance cash register

•Greet and acknowledge customers within an acceptable period of time, ensuring that the customer is welcomed as s/he enters the store

•Handle all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS

•Emphasize “Total Solution” by showing any and all related products/ services the customer might need for his/her project

•Assist with the maintenance and merchandising of the store to maintain displays in a neat, orderly, well-stocked and appealing fashion

•Handle customer refunds and prepare necessary documentation in accordance with prescribed procedures

•Refer customers to other sources, with the intent of building goodwill for Rockler Companies, Inc., if Rockler does not carry the specific item needed

•May assist with unloading truck, pricing and merchandising or any other duties, as assigned
Qualifications:•Minimum of a high school diploma, GED, or equivalent

•Ability to understand nature of customers request and how best to respond to their needs

•Ability to understand situations where a management decision is required

•Requires an extremely strong service orientation to maximize customer satisfaction

•Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and team lift up to 400 lbs. with help

•Knowledge of woodworking and hand tools strongly desirable

•Previous retail sales experience desirable


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